Frequently Asked Questions

Yes. The Phantom XY System works with panoramic X-ray devices from any manufacturer.

Yes. It works with intraoral X-ray machines and sensors from any manufacturer.

No. Phantom Cloud is fully web-based. It runs on any computer with a web browser and an internet connection, so there's nothing to install or maintain on your clinic computers.

Just a web browser and internet access. Phantom Cloud works on any computer, so there are no special hardware, operating-system, or IT requirements.

Yes. One Phantom XY System tests both your panoramic and intraoral devices, one Universal Puck with two sensor holders covers both imaging modes. You can configure and test multiple devices in Phantom Cloud.

About two minutes per device to position, expose, and upload, then Phantom Cloud analyzes up to 17 image-quality parameters in under 8 seconds.

It detects 9+ of the fault modes named in Health Canada's dental X-ray guidelines, including excess radiation, beam and collimator alignment, beam-strength changes over time, brightness and exposure shifts, magnification and geometric distortion, mechanical symmetry, image artifacts, sharpness and focus, and gray-level consistency.

A Q-Score is the quantitative performance rating your X-ray equipment receives with every test. It reveals whether anything is miscalibrated, even something as subtle as the X-ray machine sitting at a slight angle. A higher Q-Score means sharper, clearer diagnostic images, and tracking it over time helps you catch problems before they cause downtime.

RCDSO and Health Canada expectations point to daily QA for digital radiography. The Phantom XY System is built for exactly that, a two-minute routine test that fits into daily clinic flow, with automatic logging so documentation happens for you. Phantom Cloud can also send you notifications, so a missed test never slips by unnoticed.

Step wedges and bib clips are film-era tools, manual, subjective, and never designed for digital sensors. They force you to eyeball the result, and the human eye can realistically distinguish only about 16-32 shades of gray; Phantom Cloud reads all 256. On top of that, Phantom XY adds automated logging, printable and emailable reports, detection of gradual image deterioration and unsharp images, failure alerts, multi-fault testing, a numerical Q-Score, trend dashboards, and AI-driven insights.

Test results, images, and digital logbook entries are stored securely for 10 years and can be exported as PDFs at any time.

Yes. Phantom Cloud generates exportable PDF reports, either a single detailed test report or a summary across a date range, that you can print or email, keeping your clinic audit-ready.

Yes. The Phantom XY System works with Safety Code 30 ("Radiation Protection in Dentistry") requirements: routine QA testing, record-keeping, retake monitoring, and equipment-performance monitoring. It stores your logs securely for 10 years and generates PDF exports, keeping your documentation audit-ready. For your clinic's specific obligations, consult your regulator or compliance lead.

The system is designed to help clinics meet RCDSO and Health Canada QA expectations, including daily QA for digital radiography, by providing standardized automated testing plus the documentation that supports audit readiness.

ALARA, "As Low As Reasonably Achievable", is the principle of keeping radiation exposure as low as possible while maintaining diagnostic image quality. Equipment that drifts out of calibration can underexpose (causing retakes and extra dose) or overexpose (dose with no benefit). Routine QA keeps equipment within safe, accurate parameters, helping you apply ALARA every day.

It's a Phantom Cloud feature that automatically logs every X-ray taken through the day, date and time, X-ray type, operator, and any retakes and why, creating a secure, time-stamped digital record per exposure. It replaces paper logbooks, reduces human error, and stores logs securely for 10 years for review or inspection.

$99.99 CAD per month, per dental office, on an annual plan. That single subscription includes the Phantom XY hardware, Phantom Cloud software, a waterproof NANUK carrying case, 24/7 technical support, and a 3-year hardware warranty. See full pricing.

Yes. When you sign up, the three starting pieces, a Universal Puck, an intraoral sensor holder, and a panoramic sensor holder, are included free, and they're yours to keep. If you ever need pieces beyond those three, additional or replacement parts are $75 CAD each.

One Phantom XY System: a Universal Puck, one intraoral sensor holder, and one panoramic sensor holder, plus a waterproof NANUK carrying case. The holders position the puck so your sensor captures a standardized test image. Additional pieces cost $75 CAD each.

Every subscription starts with three pieces: a Universal Puck, one intraoral sensor holder, and one panoramic sensor holder. If you need more, extra pucks or holders for additional operatories, or a replacement, each piece is $75 CAD, ordered anytime from your dashboard at order.mvdxraytech.com.

Yes. Phantom Cloud DSO is built for Dental Service Organizations managing multiple locations. Each location gets its own dashboard and test uploads, while the admin account, usually run by the compliance manager, has a universal view across all locations. Each office is billed separately.

No, pricing is the same for everyone: $99.99 CAD per month, per dental office, on an annual plan. Multi-location groups use Phantom Cloud DSO, with each office billed separately at the same rate.