MVD X-Ray Tech Support

Frequently Asked Questions

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1. The System

What is the Phantom XY System?

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The Phantom XY System is a digital quality assurance (DQA) testing solution for digital dental X-ray equipment. The precision-manufactured hardware pairs with the web-based Phantom Cloud software to run automated QA tests on both panoramic and intraoral X-ray devices, returning objective results and a Q-Score in seconds. It's the first and only complete digital QA system able to test both imaging types.

What is digital quality assurance (DQA) for dental X-rays?

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Digital quality assurance is objective, automated testing of digital dental X-ray equipment to confirm it's producing safe, accurate, diagnostic-quality images. Instead of the manual, subjective checks used in the film era, DQA uses a standardized test phantom and software analysis to measure equipment performance, flag faults early, and document results for compliance.

What is Phantom Cloud?

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Phantom Cloud is the web-based software that analyzes your Phantom XY test images, logs every result, tracks performance trends, generates PDF reports, and sends failure and missed-test alerts. It runs entirely in the cloud, no installation required, and works in any web browser.

What's the difference between Phantom XY and Phantom Cloud?

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The Phantom XY System is the complete solution, test hardware and software together, not just the physical kit. The hardware (a Universal Puck plus intraoral and panoramic sensor holders) is what you image with your X-ray; Phantom Cloud is the software side that analyzes those images, scores them, and stores the records. One subscription covers the whole system.

Why do digital dental X-rays still need quality assurance?

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Moving from film to digital removed the old film-development checkpoint that used to reveal equipment problems. Digital sensors degrade over time, and image-processing software can mask underlying hardware faults, so a device can produce a good-looking image while drifting out of calibration. Routine digital QA closes that gap by objectively measuring what the eye and the software can hide.

2. Compatibility & Requirements

Does the Phantom XY System work with any panoramic X-ray machine?

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Yes. The Phantom XY System works with any panoramic X-ray on the dental market, regardless of manufacturer.

Does it work with any intraoral X-ray and sensor?

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Yes. It works with any intraoral X-ray machine and any sensor on the market.

Do I need to install any software?

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No. Phantom Cloud is fully web-based. It runs on any computer with a web browser and an internet connection, so there's nothing to install or maintain on your clinic computers.

What are the system requirements for Phantom Cloud?

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Just a web browser and internet access. Phantom Cloud works on any computer, so there are no special hardware, operating-system, or IT requirements.

Can one system test more than one X-ray machine?

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Yes. One Phantom XY System tests both your panoramic and intraoral devices, one Universal Puck with two sensor holders covers both imaging modes. You can configure and test multiple devices in Phantom Cloud.

3. Testing and Q-Score

How long does a QA test take?

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About two minutes per device to position, expose, and upload, then Phantom Cloud analyzes up to 17 image-quality parameters in under 8 seconds.

What does the Phantom XY System test for?

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It detects 9+ of the fault modes named in Health Canada's dental X-ray guidelines, including excess radiation, beam and collimator alignment, beam-strength changes over time, brightness and exposure shifts, magnification and geometric distortion, mechanical symmetry, image artifacts, sharpness and focus, and gray-level consistency.

What is a Q-Score?

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A Q-Score is the quantitative performance rating your X-ray equipment receives with every test. It reveals whether anything is miscalibrated, even something as subtle as the X-ray machine sitting at a slight angle. A higher Q-Score means sharper, clearer diagnostic images, and tracking it over time helps you catch problems before they cause downtime.

How often should I run QA tests on my dental X-ray?

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RCDSO and Health Canada expectations point to daily QA for digital radiography. The Phantom XY System is built for exactly that, a two-minute routine test that fits into daily clinic flow, with automatic logging so documentation happens for you. Phantom Cloud can also send you notifications, so a missed test never slips by unnoticed.

How is this better than a step wedge or bib clip?

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Step wedges and bib clips are film-era tools, manual, subjective, and never designed for digital sensors. They force you to eyeball the result, and the human eye can realistically distinguish only about 16-32 shades of gray; Phantom Cloud reads all 256. On top of that, Phantom XY adds automated logging, printable and emailable reports, detection of gradual image deterioration and unsharp images, failure alerts, multi-fault testing, a numerical Q-Score, trend dashboards, and AI-driven insights.

How long are my test results and logs stored?

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Test results, images, and digital logbook entries are stored securely for 10 years and can be exported as PDFs at any time.

Can I generate reports for an inspection or audit?

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Yes. Phantom Cloud generates exportable PDF reports, either a single detailed test report or a summary across a date range, that you can print or email, keeping your clinic audit-ready.

4. Compliance

Does the Phantom XY System help with Health Canada Safety Code 30 compliance?

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Yes. The Phantom XY System works with Safety Code 30 ("Radiation Protection in Dentistry") requirements: routine QA testing, record-keeping, retake monitoring, and equipment-performance monitoring. It stores your logs securely for 10 years and generates PDF exports, keeping your documentation audit-ready. For your clinic's specific obligations, consult your regulator or compliance lead.

Does it meet RCDSO quality assurance requirements?

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The system is designed to help clinics meet RCDSO and Health Canada QA expectations, including daily QA for digital radiography, by providing standardized automated testing plus the documentation that supports audit readiness.

What is ALARA, and how does QA support it?

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ALARA, "As Low As Reasonably Achievable", is the principle of keeping radiation exposure as low as possible while maintaining diagnostic image quality. Equipment that drifts out of calibration can underexpose (causing retakes and extra dose) or overexpose (dose with no benefit). Routine QA keeps equipment within safe, accurate parameters, helping you apply ALARA every day.

What is the Digital X-Ray Logbook?

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It's a Phantom Cloud feature that automatically logs every X-ray taken through the day, date and time, X-ray type, operator, and any retakes and why, creating a secure, time-stamped digital record per exposure. It replaces paper logbooks, reduces human error, and stores logs securely for 10 years for review or inspection.

5. Pricing & What's Included

How much does the Phantom XY System cost?

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$59.99 CAD per month, per dental office, on an annual plan. That single subscription includes the Phantom XY hardware, Phantom Cloud software, a waterproof NANUK carrying case, 24/7 technical support, and a 3-year hardware warranty. See full pricing.

Is the Phantom XY System hardware really free?

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Yes. When you sign up, the three starting pieces, a Universal Puck, an intraoral sensor holder, and a panoramic sensor holder, are included free, and they're yours to keep. If you ever need pieces beyond those three, additional or replacement parts are $75 CAD each.

What hardware comes with my subscription?

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One Phantom XY System: a Universal Puck, one intraoral sensor holder, and one panoramic sensor holder, plus a waterproof NANUK carrying case. The holders position the puck so your sensor captures a standardized test image. Additional pieces cost $75 CAD each.

What if I need extra or replacement parts?

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Every subscription starts with three pieces: a Universal Puck, one intraoral sensor holder, and one panoramic sensor holder. If you need more, extra pucks or holders for additional operatories, or a replacement, each piece is $75 CAD, ordered through the order page in Phantom Cloud.

Is there a version for multi-location groups or DSOs?

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Yes. Phantom Cloud DSO is built for Dental Service Organizations managing multiple locations. Each location gets its own dashboard and test uploads, while the admin account, usually run by the compliance manager, has a universal view across all locations. Each office is billed separately.

Do you offer custom or volume pricing?

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No, pricing is the same for everyone: $59.99 CAD per month, per dental office, on an annual plan. Multi-location groups use Phantom Cloud DSO, with each office billed separately at the same rate.

6. Ordering, Support, and company

How do I order the Phantom XY System?

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Order through the order page in Phantom Cloud. When you sign up, you receive a free Universal Puck, a free intraoral sensor holder, and a free panoramic sensor holder, everything you need to test both imaging types. Each additional piece costs $75 CAD.

How do I book a demo?

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If you'd like a deeper look at how the testing and analysis actually work, book a demo and we'll walk you through it, or contact the team and we'll set one up.

How do I sign up if I own a single dental office?

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Individual dentists can register at cloud.mvdxraytech.com. DSOs and multi-location groups sign up through the admin portal instead.

Where do I log in to Phantom Cloud?

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Log in at cloud.mvdxraytech.com, you'll also find a Log in link in the header of every page and on the pricing page. DSO administrators log in at admin.mvdxraytech.com/login. The Full User Guide is available inside the app if you need step-by-step instructions.

Where are MVD products made?

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All MVD products are designed and manufactured in Canada, and built to meet or exceed Health Canada's quality assurance requirements.

How do I get help or reach a person?

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The fastest way: click the chat button in the bottom-right corner of any page on our site to reach our AI support agent, any time. You can also visit our contact page and submit a form, email info@mvdxraytech.com, or call 1-855-MVD-XRAY (1-855-683-9729). Online 24/7 technical support is included with every subscription, and for account, billing, warranty, or device-specific issues, the MVD team will take care of you directly.

How do I order a Phantom XY System/Phantom Cloud software?

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How do I access Phantom Cloud?

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Will Phantom Cloud work on any computer?

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Do I need to install any software on my computers?

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Does the Phantom XY System work with any panoramic machine?

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Does the Phantom XY System work with any intraoral machine and sensor?

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Where can I find more detailed information about the Phantom XY System?

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MVD X-Ray Support